Frequently Asked Questions
Questions people often ask
Patients & Families
Do I have to join a clinical trial if I use trialport?
No. Using trialport does not commit you to a clinical trial. You decide if and when to take any next step.
Can I use trialport just to learn about clinical trials?
Yes. Many people use trialport purely to understand research options, without applying to a study.
Will my personal information be shared?
You can explore studies and use tools without sharing personal information. Identifiable details are shared only if you choose to contact a research site.
Who sees my information if I apply to a study?
Only the research site you choose receives your contact details, and only with your consent. Sponsors never receive your name or contact information.
Are the tools on trialport tests or eligibility checks?
No. The tools are optional and designed to support reflection on understanding, confidence, and practical fit. They are not pass/fail tests.
Can I change my mind after contacting a site?
Yes. Participation is always voluntary, and you can stop or withdraw at any time.
Is trialport giving medical advice?
No. trialport provides educational information to support understanding and decision-making. It does not replace medical advice from your healthcare team.
Community Groups
Does it cost our organisation to host trialport?
No. Hosting, maintenance, and updates are free for community organisations.
Does trialport live on our website or redirect people elsewhere?
trialport is embedded directly into your website, branded and configured for your community.
Do we have to recruit or promote specific trials?
No. Communities are not asked to recruit, promote, or manage studies. The platform simply makes information visible.
Do we get access to member data?
No. trialport does not share identifiable member data with community organisations.
How are communities financially supported?
When a member progresses through a supported pathway on a commercial study, a share of outcome-based fees is returned to the community organisation.
What kinds of communities does trialport work with?
trialport works with condition-specific, rare disease, and patient-led organisations that prioritise clarity, dignity, and informed choice.
Biopharma & CROs
How is trialport different from patient recruitment vendors?
trialport focuses on education and readiness before recruitment. It does not sell leads or optimise for volume.
Does trialport replace existing recruitment tools or vendors?
Clinical trials can be paid for by different gro
No. It complements existing workflows by improving upstream engagement quality and referral readiness.
ups, like companies that make medicine, the government, or charities.
What outcomes does trialport support?
Better informed participants, fewer unsuitable referrals, reduced site burden, and improved retention.
What data do sponsors receive?
Sponsors receive aggregated, anonymised insights into engagement and readiness patterns. No identifiable patient data is shared.
Is trialport compliant with data protection standards?
Yes. The platform is designed to align with GDPR, HIPAA, and international privacy expectations.
Research Sites & Clinics
Does this replace site screening processes?
No. All screening and eligibility decisions remain with the research site.
What information does a site receive?
Sites receive contact details and engagement context only when a person chooses to connect and provides consent.
Will this increase our workload?
The goal is the opposite. trialport is designed to reduce low-quality enquiries and repetitive early-stage conversations.
Does trialport integrate with site systems?
No integration is required. trialport works alongside existing site workflows.
Is there a cost for sites to receive enquiries?
No. Research sites are not charged to receive patient enquiries through trialport.
Tell me more about trialport
What is trialport?
trialport is a clinical research engagement platform that helps people understand clinical trials and decide whether participation makes sense for them, without pressure.
Is trialport a recruitment company?
No. trialport supports education, understanding, and readiness before recruitment begins. It does not sell leads or push people into studies.
Does trialport cost money to use?
trialport is free for patients and community organisations. Commercial partners fund the platform.
How does trialport make money?
Biopharma sponsors pay for activation, engagement support, and outcomes. Fees are aligned to meaningful progress, not clicks or volume.
How often is the trial information updated?
Information is retrieved from public registries such as ClinicalTrials.gov and refreshed monthly. For commercially supported studies, patient information sheets and eligibility criteria may also be processed to create clearer summaries.
Does trialport comply with HIPAA and GDPR?
Yes. trialport aligns with HIPAA, GDPR and local privacy requirements. Patients retain full control of their information and can review our data protection position statement for more details.
How does trialport use AI?
AI is used to generate plain language summaries from publicly available registry data and, for some studies, to process eligibility criteria and patient information sheets. Uploaded documents are stored for 30 days or less and then deleted. Our AI usage follows established regulatory frameworks and ethical guidelines.
How is trialport different from other platforms?
Most platforms focus only on eligibility and location. trialport combines medical suitability with behavioural science and mental fitness assessments to support informed decisions and better retention. Our commercial model is based on engagement, not just leads, aligning our success with patient follow-through.