FAQs
Questions, answered plainly.
No jargon, no pressure. Here is how trialport works for patients, communities, sponsors, and sites.
The basics
What is trialport?
trialport is a clinical trial navigation and decision-support platform. It helps people understand clinical trials and decide whether participation makes sense for them, without pressure.
Does trialport cost money to use?
trialport is free for patients and community organizations. Commercial partners fund the platform.
How does trialport use AI?
AI is used to generate plain-language summaries from publicly available registry data and, for some studies, to process eligibility criteria and patient information sheets. Uploaded documents are stored for 30 days or less and then deleted.
How is trialport different from other platforms?
Most platforms focus only on eligibility and location. trialport combines medical fit with behavioral science through a plain-language summary with medifit™ + readifit™ self-reflection tools, to support informed decisions and better follow-through.
For patients & families
Do I have to join a clinical trial if I use trialport?
No. Using trialport does not commit you to a clinical trial. You decide if and when to take any next step.
Can I use trialport just to learn about clinical trials?
Yes. Many people use trialport purely to understand research options, without applying to a study.
Will my personal information be shared?
You can explore studies and use the tools without sharing personal information. Identifiable details are shared only if you choose to contact a research site.
Who sees my information if I apply to a study?
Only the research site you choose receives your contact details, and only with your consent. Sponsors never receive your name or contact information.
Are the tools on trialport tests or eligibility checks?
No. The tools are optional and designed to support reflection on understanding, confidence, and practical fit. They are not pass or fail tests.
Can I change my mind after contacting a site?
Yes. Participation is always voluntary, and you can stop or withdraw at any time.
Is trialport giving medical advice?
No. trialport provides educational information to support understanding and decision making. It does not replace medical advice from your healthcare team.
For communities
Does it cost our organization to host trialport?
No. Hosting, maintenance, and updates are free for community organizations.
Does trialport live on our website or redirect people elsewhere?
trialport is embedded directly into your website, branded and configured for your community.
Do we have to recruit or promote specific trials?
No. Communities are not asked to recruit, promote, or manage studies. The platform simply makes information visible.
Do we get access to member data?
No. trialport does not share identifiable member data with community organizations.
How are communities financially supported?
When a member progresses through a supported pathway on a commercial study, a share of outcome-based fees is returned to the community organization.
How is trialport different from patient recruitment vendors?
trialport focuses on education and readiness before recruitment. It does not sell leads or optimize for volume.
For sponsors & research sites
What data do sponsors receive?
Sponsors receive aggregated, anonymized insights into engagement and readiness patterns. No identifiable patient data is shared.
Is trialport compliant with data protection standards?
Yes. The platform is designed to align with GDPR, HIPAA, and international privacy expectations.
Does this replace site screening processes?
No. All screening and eligibility decisions remain with the research site.
What information does a site receive?
Sites receive contact details and engagement context only when a person chooses to connect and provides consent.
Is there a cost for sites to receive inquiries?
No. Research sites are not charged to receive patient inquiries through trialport.
Still have a question?
If something is not covered here, we are glad to help, with clarity and no pressure.
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